I am forever floored by the sheer number of patients that are unable to effectively communicate. When I go see someone, I generally start off with an open-ended question like “what brings you to the ER,” then move on to a series of yes/no type follow-ups. Maybe 1 patient in 10 manages to consicely describe their issue and stick to yes/no answers. The rest fall out into at least one of the categories below.
Mom of 14 month-old girl: “She’s had vomiting and diarrhea all day.”
Me: “How many times has she thrown up?”
Mom: “Probably at least 30.”
Me: “And diarrhea?”
Mom: “The same.”
Me: “Is she keeping anything down?”
Mom: “No it’s all coming back up.”
Me: “How’s she acting at home?”
Mom: “Laying around, real lethargic.”
Me: [Looking back at drooling content-appearing baby] “Huh.”
All I know, exaggerator, is that your daughter’s appearance in no way matches your description. Maybe you’re so worked up your sincere perception is worse than reality. Maybe you’re afraid I won’t take you seriously unless you do a little embellishing. Regardless, we’re not making a Lifetime movie here. No dramatic licence necessary, let’s just stick to the facts as they are.
45 year-old hispanic patient: “I’m dizzy.”
Me: “Dizzy means different things to different people. What is it exactly that you’re feeling?”
Patient: “That I’m dizzy.”
Me: “So some people say they feel like the room is spinning, some that they feel like they are going to pass out, some that they’re off balance, some that they feel weak everywhere. How would you describe yours?”
Patient: “Well…I guess…it’s sort of like…I don’t know I’m just dizzy.”
The ill-depicters cannot come up with the necessary words to elaborate on what they’re experiencing. More often than not this is due to some sort of language or cultural barrier. Nonetheless, when I can’t narrow down your problem I’m left to scatter shoot with a big compensatory million-dollar workup.
Me: “When did your chest start hurting?”
55 year-old male patient: “I don’t know it was nothing.”
Me: “How bad was it?”
Patient: “Hardly even noticed — it was probably just some gas.”
Me: “Then why did you come in?”
Patient’s wife: [rolls eyes] “He was clutching his chest, sweaty, and said he felt like he was going to die.”
I know you’re only here, stoic dood, because your wife made you come. Still, now that you’re here I’m charged with your care and liable if I miss something so please do me the favor of shelving the disinterested tough guy act for five minutes or so.
Me: “When did this start?”
48 year old female patient: “A while ago.”
Me: “Can you be more specific?”
Patient: “Oh, I really can’t remember.”
Me: “Maybe you can narrow it down a little bit? A day ago? A week? A month? A year?”
Patient: “I guess after I got back from Hawaii.”
At this point, with vagueurs, I usually just put on my robe and wizard hat.
Me: “Do you take insulin or pills for your diabetes?”
Patient: “Well, at first they put me on a diet, and told me to exercise, and I did for a few days anyway and at first it seemed like maybe it helped a little bit, but then I guess it got worse, so they put me on a pill…what was it called…metop-o-nin…metamucil…formethorin…no…metlife?”
Me: “Metformin.”
Patient: “Yes! Metformin! So anyway they put me on that at first and I was getting it filled and then there was a problem with my insurance so I had to switch to a different pharmacy and that one was way farther away and the people there were not nearly as nice, except for Lula although now that I think about it she didn’t even work there, she worked at the Marshall’s across the street — I think it was a Marshall’s, either Marshall’s or Ross I can’t remember, which reminds me I need to take those shoes back, um, so…uh…where was I now?”
Me: “Um, insulin or pills?”
Wanderers are the worst. I usually end up afraid to ask any more questions and cut the conversation short.
Me: “What brings you to the ER?”
19 year-old female patient: [rocking back and forth] “omg omg omg omg gasp sob omg”
Me: “Hey! Get ahold of yourself. What’s wrong?”
Friend: “She got in a fight with her boyfriend and now her whole body is numb.”
Hystericals, pull yourself together and have a little self-respect.
Me: “Have you had fever?”
Patient: “No, but chills.”
Me: “Vomiting?”
Patient: “No, but I feel like I need to.”
Me: “Surgery on your belly?”
Patient: “No, but I’ve had my tonsils out.”
Me: “Heart problems?”
Patient: “No, but my mom’s a diabetic.”
The no/buts cannot bring themselves to stop at no. Do I need these extraneous details? No, but my knee is a little achy today.
Me: “Your chest hurts?”
Patient: “Oh yes.”
Me: “Short of breath?”
Patient: “A little bit.”
Me: “Dizzy?”
Patient: “Very.”
Me: “Vomited?”
Patient: “Twice.”
Me: “Is your 4th toe numb?”
Patient: “It tingles.”
Me: “Do your teeth itch?”
Patient: “They’re a little scratchy.”
On the other hand, the positive review of systems cannot bring themselves to even say no. Everything = nothing though, I just put all these unlikely disparite symptoms in the chart allowing all future medical providers to read between the lines.
So in conclusion,
February 24, 2009 at 12:57 am
I laughed so much my whole body is numb and my teeth itch.
February 24, 2009 at 2:19 am
So, I read this like 1 million times trying to figure out if you were fo real or not. Then I was like, what. Then I figured, that maybe you are…but then again maybe not. I don’t know. It’s all good though, it’s really nothing. Then I realized that I should know that you’re fo real, because when I left Hawaii I saw this thing on the internet where this doctor was talking about what a pain in the ass certain patient’s are, speaking of ass, where is that husband of mine? Oh well. Where was I now? I’m a bit worried that I can’t finish this comment. *brings knees to chest, starts to rock* But really. Are you for real?
Hellz yeah. Excellent post.
February 24, 2009 at 2:59 am
Haha!! My teeth itched reading this!
February 24, 2009 at 3:12 am
Sometimes I think hospitals should hand out instructions. “How to talk with you Doctor” or something like that. Anyway, great post, very entertaining to read.
February 24, 2009 at 3:24 am
I love you. Hilarious, and sadly so true.
February 24, 2009 at 5:57 am
I guess I’m actually in that 10%. I always thought out a two sentence explanation of my medical history and my current problem before I got to the ER. A couple times the ER docs actually blinked when I correctly used medical terminology.
The one time I was admitted directly into the hospital by my dr., I brought a list with all the information needed about my medications (which at that time were numerous).
I never saw a doctor move so fast than when I held up that list when asked “what medications are you on?” — the guy looked so happy that he didn’t have to waste a lot of time getting the answer.
February 24, 2009 at 7:47 am
What’s true in life is also true in the ER, perhaps more so!
Very funny and entertaining post; reminded me of Matt Groening’s occasional Life in Hell cartoons depicting “The X Types of Bosses/Co-Workers/Boyfriends/Girlfriends (etc.)”
February 24, 2009 at 8:34 am
Agreed, wanderers are the worst of the bunch. The problem is if I cut them short, I always feel I might end up missing the important information, so tend to listen all the way through trying to filter out the pertinent parts. It’s only at the end that I realise there was never going to be any important information!
February 24, 2009 at 8:48 am
Read the nurse’s assessment, cowboy…we’ve already filtered out the unimportant information for you. I know it’s hard, but you can handle stopping for 4 seconds to read the nurse’s note to save yourself 4 minutes in the long-run.
Answer me this: What is the different between a vagueur and an ill-depicteur? It seems as if an ill-depicteur depicts their current symptoms vaguely and the vagueur’s past medical history and history of current illness is vague moreso than the symptoms.
ER_patient touched on another type of patient, the “knoweurs” who read WebMD and use medical terminology, but once you get outside their disease process, they get anxious and try to steer you back to the stuff they know about or else feign knowing wtf you’re talking about.
February 24, 2009 at 9:15 am
Ill-depicters try but literally cannot find the words to elucidate their problem. Vagueurs could find the words but find it’s too much work to expend the effort trying.
I almost always beat the nurse into the room, sparky.
February 24, 2009 at 9:59 am
yesterday:
“when was the first day of you last period”… “well I was taking depo but I quit a few months ago because I was getting really bad headaches and I saw a neurologist and he told me to stop because they thought I might have a blood clot in my brain and he told me to take that other medicine for my headaches and they’re not really any better but…”so do you know when the first day of you last period was or have you not had one”
And:
“did you call you doctor before you came here today?” … “yes they said to come right in” … A few more questions later… “who is you doctor?”… “I don’t know”… ” I thought you called them before you came” “I did” “then who did you call?”
February 24, 2009 at 11:14 am
Brilliant. Thanks for making the funny out of the sad but true!
February 24, 2009 at 11:30 am
I think ill-depicteurs and vagueurs should be like on ‘the difficult to get helpful-information’ equivalent of like the autism spectrum rather than two distinct conditions. We should consult the AMA or something.
February 24, 2009 at 4:37 pm
“No, but my knee is a little achy today”
classic
February 24, 2009 at 8:01 pm
I think I’ve met all your patients.
February 25, 2009 at 1:19 am
I stumbled onto this ‘blog?’just day before yesterday while seeking information on self-treatment and have been stuck here since enjoying the humor of past posts. Nice job, Ten. Excellent response to today’s post, EE. I’ll stay tuned for the next episode of Life in ER.
February 25, 2009 at 1:28 am
I stumbled onto this blog just day before yesterday while seeking information on self-treatment and have been stuck here since enjoying the humor of past posts. Nice job, Ten. Excellent response to today’s post, EE. I’ll stay tuned for the next episode of Life in ER.
February 25, 2009 at 5:07 am
I’m guilty of at least two of these. With my regular doctors, anyway, if I’m sick enough to be in the hospital my brain is generally too foggy to generate the free associations that lead to no/butting and wandering.
I also insulted the nurse (or whoever she was, she didn’t introduce herself and I didn’t ask) who was taking my info when I was in the ER last year. She asked what medications I was on, and when I said “atenolol” I spelled it for her. Apparently she took this is my thinking she wasn’t educated enough to know how to spell it. When actually, I’m often told I don’t speak clearly, and I didn’t feel up to going through “You’re taking what?” “*goes through laundry list of medications*” “Wait, what?” a hundred times.
Is there a category for “unintentionally insulting?”
February 25, 2009 at 9:59 am
What about the WebMD patients who come in with a self diagnosis and try to provide that in liu of their actual symptoms.
February 25, 2009 at 10:46 am
This is seriously the first time I’ve laughed in a week. Incredible post!
February 25, 2009 at 5:59 pm
[...] has a hi-LAR-i-ous entry up. I mean, they’re all good. This one just has the distinction of having made me laugh [...]
February 25, 2009 at 7:36 pm
After two years you’re still bringing teh funny.
February 25, 2009 at 10:15 pm
A friend said that their mother told them that their father was dying of cancer but that the father doesn’t know it. Can a dr tell a wife a diagnosis on her husband without telling the husband his own diagnosis? I think not.
February 26, 2009 at 12:18 am
Thanks Scalp, just trying to keep up with the neighbors.
February 26, 2009 at 5:37 am
Regarding what Nurse K said about “knoweurs,” I feel really bad for when doctors have to deal with people that think reading WebMD is the same as getting an actual MD. I think that there is too much information out there and it feeds into people’s entitlement syndromes b/c they think that all that “research” on the web means they know all there is to know.
That being said, when my Dr. figured out I was relatively intelligent (asking him good questions about papers he published), I was grateful that he told me the medical terms for things so that I could be more specific in telling him what I was experiencing.
I know there are a lot of idiotic patients out there, but when you recognize patients smart enough to handle it, telling them the words you wish they would use when describing their condition takes hardly any time and might pay off someday.
February 26, 2009 at 7:17 pm
[...] leading to this post by Ten out of Ten, outlining many different types of patient’s and how they mess up such a simple task. Ten [...]
February 27, 2009 at 8:21 am
Hahahaha.
Put on your robe and wizard hat, eh? I can’t ever see that phrase without thinking back to the old bash.org quote from like, 2001 – http://www.bash.org/?104383
I’m pretty sure that was the origin of the meme. And it never gets old.
March 3, 2009 at 12:28 am
Man ER_Patient; just how often do you troll your local ER?
March 4, 2009 at 2:15 am
Best post I’ve read in a long while. Best part is how much truth there is…….
March 5, 2009 at 2:01 pm
What about the ones who respond to: “What brought you in to the ER today” with -
“I came by ambulance.”
March 23, 2009 at 1:03 pm
Brilliant. The wanderers suck the life out of me.
After wandering responses to a couple open-ended questions, I usually will say something along the lines of, “We’ve discussed a lot of things, but in order to safely take care of you, I’m going to need the answer to several focused questions.” This seems to help redirect the conversation a bit.
March 25, 2009 at 7:37 am
Me: “Short of breath?”
Patient: “A little bit.”
You ask a vague question, you get a vague answer. There are several types of “shortness of breath”. One is, do you get shortness of breath walking on a level surface? How about going up stairs? How about while doing other exercise? Do you feel short of breath while doing these? Any dizziness while doing these? Are you so dizzy you have to stop and sit down? Have you ever fainted while having shortness of breath? Is there a specific event or events that cause it the most often?
Now you know why people give you vague answers, because you ask vague questions. This is why our Urgent Care and hospitals now have a pain scale, WITH EXAMPLES for every number on the pain scale. A pain scale without examples on every number is useless.
Now you also know why I don’t like to go to my family doctor. He frequently asks vague questions. So when I add details, I’m pegged as a “wanderer”.
Sheesh.
March 31, 2009 at 8:45 pm
rofl one the post…:D
March 31, 2009 at 8:46 pm
rofl on the post…:D
May 22, 2009 at 9:35 am
I’ve lost count of the number of times I’ve had this converstaion.
Me: What brings you to the hospital?
Patient: I fell ill.
And CR. Obviously, you aren’t a doctor. No doctor would say something so stupid.
May 22, 2009 at 10:39 am
gr8…lol…rofl…